TERMS & CONDITIONS

RKL Swims Terms of Service

Last Updated: 27/10/2024

Welcome to RKL Swims. By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please do not use our services.

Website Services:

1. Use of Our Services

1.1 Eligibility: By using our services, you represent that you are at least 18 years old or have the consent of a parent or guardian.

1.2 Account Registration: To access certain features of our services, you may need to create an account. You agree to provide accurate and complete information during registration and to keep your account information up to date.

1.3 Account Security: You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2. Bookings and Payments

2.1 Booking: All bookings for swim lessons must be made through our website or through external providers such as Pembee. By booking a lesson, you agree to our cancellation and rescheduling policies.

2.2 Payment: Payments for services must be made at the time of booking. We accept various forms of payment as specified on our website. All payments are non-refundable, except as specified in our cancellation policy.

2.3 Cancellation and Rescheduling: You may cancel or reschedule a lesson according to our cancellation policy. We reserve the right to cancel or reschedule lessons due to unforeseen circumstances.

3. Newsletter and Marketing Communications

3.1 Subscription: By subscribing to our newsletter, you consent to receive emails about our services, promotions, and other updates. You can opt out of these communications at any time by following the unsubscribe link in the emails.

4. User Conduct

4.1 Prohibited Activities: You agree not to engage in any activities that violate applicable laws, infringe on the rights of others, or interfere with the proper functioning of our services. This includes, but is not limited to, unauthorized access to our systems, distributing harmful software, and engaging in fraudulent activities.

5. Intellectual Property

5.1 Ownership: All content and materials on our website, including text, graphics, logos, and software, are the property of RKL Swims or its licensors and are protected by intellectual property laws.

5.2 Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use our website and services for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

6. Disclaimers and Limitation of Liability

6.1 Disclaimer of Warranties: Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or free from viruses or other harmful components.

6.2 Limitation of Liability: To the fullest extent permitted by law, RKL Swims shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use of our services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; and (iii) any interruption or cessation of transmission to or from our services.

7. Changes to the Terms of Service

We reserve the right to modify these Terms of Service at any time. We will notify you of any changes by posting the new terms on our website. Your continued use of our services after the changes become effective constitutes your acceptance of the revised terms.

8. Governing Law

These Terms of Service shall be governed by and construed following the laws of the courts of England and Wales, without regard to its conflict of law principles.

9. Contact Us

If you have any questions about these Terms of Service, please contact us at:

RKL Swims
Email: rklswims@gmail.com
Phone: 07464 307079

Swimming Lessons

Related Services:

1. Use of Our Services

1.1 Eligibility: By using our services, you represent that you are at least 18 years old or have the consent of a parent or guardian.

2. Swimming Lesson Policies

2.1 Special Needs and Medical Information: Please provide the Swim Team with any information regarding any special needs or medical history relevant to the swimmer.

2.2 Hygiene: All swimmers are required to use the showers and toilets before the lessons.

2.3 Arrival Time: Swimmers should only enter the poolside a few minutes prior to the start time of lessons to ensure safety and avoid distracting other learners.

2.4 Instruction Compliance: Swimmers must not enter the water until instructed by their instructor to do so.

2.5 Parental Responsibility: Parents/guardians are responsible for their children while they are in the changing area.

2.6 Communication During Lessons: Parents/guardians should avoid disrupting lessons by communicating with the swimmers.

2.7 Attire and Equipment: Jewellery should not be worn. If your swimmer chooses to wear goggles, they may be instructed to remove them at certain points during the lessons to gain the most out of their lesson.

3. Booking and Payments

3.1 Booking: All bookings for swim lessons must be made through our website or through external providers such as Pembee. Once you have made a booking for any course (group or private lessons), there will be no refunds issued.

3.2 Lesson Schedule: All lessons purchased must be carried out during the term enrolment dates unless a medical note is issued.

3.3 Class Placement: For information on which class to start your swimmer in, please see 'RKL Swims Guide to Swimming Lessons'. In the event of a child being enrolled in the wrong class after our teachers' assessments, we will try our best to accommodate a class swap to a more appropriate level (subject to availability), but no refunds will be given. Please note you cannot transfer from group to private lessons; these must be booked separately.

3.4 Private Lessons: For all private 1:1/1:2 lessons, payment must be made in full before the lesson starts, and a full 7-day notice must be given for cancellations, otherwise the full price of the lesson will be charged.

4. Additional Policies

4.1 Photography Policy: RKL Swims has a strict NO PHOTOGRAPHY policy, however instructors are able to take photos/videos, as long as all swimmers have had consent approved by their guardian/parent.

4.2 Liability: RKL Swims does not accept liability for lost or damaged items that may have been left in the changing areas.

4.3 Behavior Policy: RKL Swims has a child behaviour policy during lessons. Disruptive behaviour will result in a verbal warning followed by appropriate action as outlined in our behaviour policy.

4.4 Facility Rules: Smoking is not permitted in the building. No shoes are to be worn on the poolside. Parents are all expected to remain in the building during their child’s swim lessons. Please be respectful of members and staff when congregating poolside.

4.5 Spectator Area: There is no spectator area on the poolside; parents are asked to wait in designated waiting areas during lessons.

4.6 Safety and Conduct: Running is not permitted on the poolside or in the changing facilities. All members of RKL Swims are expected to follow appropriate behaviour policies including Child Protection, Anti-Bullying, and Anti-Racism Policy.

5. Changes to the Terms of Service

6. Governing Law

These Terms of Service shall be governed by and construed following the laws of the courts of England and Wales, without regard to its conflict of law principles.

7. Contact Us

If you have any questions about these Terms of Service, please contact us at:

RKL Swims
Email: rklswims@gmail.com
Phone: 07464307079

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.